WILL MY DOG LIKE SOCIALIZING WITH OTHER DOGS?
Every dog is different, but part of our evaluation process is to assess whether your dog enjoys this type of environment. Most dogs love it, some dogs hate it, some enjoy being out of the house, and some are not sure what is going on, but we do our best to help them enjoy the day. At the end of the day we will tell you how the day went and whether your dog enjoyed the day or was nervous the whole day. It’s usually one of the two, but if your dog is aggressive, they will be separated from the group and dismissed by the end of the day. We want your dog to be as happy as you do, so we will be honest with you by then end of the day, if we feel this isn’t the best environment for your dog, we’ll let you know.
DO YOU HAVE WEBCAMS?
Yes, at the time of check-in please ask one of our staff members to set up the app for your phone, a username, and a password. The username and password is good for the day. Webcams are available between the hours of 10:00 a.m. and 4:00 p.m. Monday through Friday.
HOW ABOUT AN OLDER DOG…WILL THEY ENJOY THIS ENVIRONMENT?
This, of course, depends on your dog. We have several older dogs that love the interaction with other dogs. At Happy Trails Pet Center we separate dogs into our various play areas based partly upon activity level. A larger or older dog may be placed with other older, mellow dogs of similar size. The evaluation process will also help us, and you, determine if our environment is right for your dog. We are constantly evaluating each dog’s behavior, and if we view your dog as overwhelmed or tired, then we will place your dog in one of our kennels for a short rest.
ARE SMALL DOGS AND BIG DOGS MIXED IN THE SAME GROUP?
No, we separate dogs based on size, temperament, and activity level.
WHAT ARE YOUR DROP-OFF AND PICK-UP TIMES?
Our hours are Monday through Friday 6:30am to 6:00pm. Established clients may drop off their dogs between 6:30am and 10:00am. New clients must drop off at their appointment time and will be scheduled between 7:00am and 9:00am. No dogs are allowed to drop off after 10:00am. You may pick-up your pet at anytime before 6:00pm, but typically clients pick-up between 4:00pm and 6:00pm. If you can’t make it by 6:00pm during the week, we will can check them out at 6:30pm for $15. If you can't make it by 6:30, you will have to let them board at the current rate.
DO YOU OFFER DAYCARE OR EXTENDED HOURS ON THE WEEKEND?
We are open Monday through Friday 6:30am - 6:00pm, Saturday 8:00am - 10:00am (pick up and drop off only), and closed Sundays but we do offer an after hours pickup on the weekend. You can pick up at 5:00pm on Saturday, or at 10:00am or at 5:00pm on Sunday for a fee of $15. At this time, we do not offer daycare on the weekends.
I'VE PICKED UP BEFORE AND IT SEEMED LOUD FROM THE BARKING AND A LITTLE CHAOTIC. IS IT ALWAYS LIKE THAT?
The dogs are excited to play when they get here, but they also know when its time for you to pick them up. You will always hear the dog’s barking, their dogs. But in the morning, they are ready to go, and when they see their friends or a new dog they are just letting us know they’re ready. When we let them out, they run and play, they settle down, so the barking usually stops. There’s always that one dog that likes to bark at the squirrels, the leaves, or the wind. When we put them back in the kennels, they know the next step is out the door, so they start barking because they know your own the way. Instinctively, dogs know when your supposed to be there. But keep in mind we do have to be good neighbors and you will hear us tell the dogs to “HUSH”, because our neighbors are are running a business too. As far as customers in the lobby, it seems everyone shows up at the same time.
MY DOG HAS HEALTH ISSUES. CAN HE/SHE STILL COME?
This depends on the health issues. There are certain illnesses that don’t mix well in a social environment. State law mandates that we cannot give your dog injections; therefore we cannot accept diabetic dogs that require injections. We also cannot accept dogs with communicable diseases or parasites. There are other health issues such as ear infections, arthritis, glaucoma, and cancer, which we are usually able to accommodate. It is best to discuss any possible issues with a staff member when setting up your dog’s evaluation.
DO DOGS EVER GET HURT?
It is a doggie daycare, so there is always the possibility it something could happen. The dogs require our up most attention and we do our best to keep all the dogs safe. You have access to watch the dogs and us on the cameras, and you can see that the dogs are never left unattended, but accidents happen in a second. During normal play dogs may get scrapes and scratches, may even break a nail, but we do let them be dogs. We ensure that all play is fair and no one is getting picked on.
WHAT DO YOU DO IN CASE OF ILLNESS OR INJURY?
We quickly assess the situation to determine if a health issue or injury requires immediate attention. If it something that can wait, we we will wait on the vet until we reach you. But if it is something that needs immediate attention, we will make every effort to contact you immediately, and let you know. Our primary concern will always be for your pets well being. If the situation arose that your pet needed immediate attention, we go to the closest vet, Acworth Animal Hospital. We will continue to try and contact you to keep you informed of the situation.
MY DOG HAS ESCAPED AT OUR HOME, CAN DOGS ESCAPE?
We have taken all precautions to keep escape artist on the property. We find that dogs that escape from home are usually board or left outside for a few hours at a time. They get board and look for a way out. While your dog is here, they are around people, other dogs, running and playing, so they want to stay within the pack. But some dogs are escape artist or nervous and look for a way out, so no matter how many places we've blocked off and put up high fences they have found a way out. We do not accept the responsibility for dogs that try to escape habitually. We will also excuse dogs that are high risk flight risk.
HOW DOES BOARDING AT HAPPY TRAILS PET CENTER DIFFER FROM THAT OF A TRADITIONAL KENNEL?
Kennels vary, but in a “traditional” kennel, your dog usually remains in a kennel or crate most of the day and let out for @15 minutes. Typically, your dogs do not interact with any other dogs. Some kennels will offer 15-minute play times with a staff member for an extra charge. Happy Trails Pet Center offers all-day play at no additional cost.
WHAT IS INCLUDED IN THE BOARDING FEE?
Compared to a traditional kennel, we provide a social environment for your dogs. We will feed your food at no extra charge and provide any nighttime treats you provide. If you forget or your dog runs out of food, we will feed your pet our grain free dog food at $2.50 per meal. We also do not charge extra for providing your pet with their medications. Daycare is included in all of our boarding rates. But like a hotel, if you check out by 10:00am there is no additional cost, but if you check out after 10:00am before 6:00pm the charge is 1/2 rate $15. Access to our web cams is also included so you can always watch your dog play while you are away. Camera’s are on from 10:00am – 4:00pm Monday through Friday.
DO I NEED TO MAKE A RESERVATION?
Yes. We definitely need a reservation for overnight boarding. Depending on the time of year, we can often accommodate short notice or same day notice. That is if your dog has previously completed the evaluation process. Please be aware that holidays such as Thanksgiving and Christmas book several months in advance and other holidays book several weeks in advance. During the summer months, we fill up early for weekends. We require a deposit to hold a boarding reservation for holidays. Deposits may be refundable, please ask associate at the time of the reservation.
CAN YOU GIVE MY DOG HIS/HER MEDICATIONS? IS THERE AN EXTRA CHARGE?
Yes, we will give your dog his/her medications at no extra charge. Please bring the medication in the original prescription bottle with explicit instructions on how the medication should be administered. We are not medical professionals, so all medications will be given to the best of our ability per your instructions. We do not accept responsibility or liability for the dispensing of medication. If your dog needs peanut butter or pill pockets to take the medication, you must provide.
DOES SOMEONE STAY OVERNIGHT WITH THE DOGS?
We have cameras, fire, and alarms monitoring the building 24 hours per day. Studies show that the dogs sleep better at night without a human present. In our environment, where the dogs are active all day, getting a good night’s rest is important. Also be aware that in traditional kennels that do have a human on site, that person is not interacting with the dogs and the dogs are not let out to use the bathroom. In kennels with indoor/outdoor dog runs, the outdoor section is closed off at night for security purposes. If your dog requires overnight monitoring, the best options to look at are in-home pet care or medical boarding (provided by most veterinary hospitals).
SHOULD I BRING ANYTHING FOR MY DOG?
Yes, we ask that you bring your dog’s food so that we are able to maintain their regular diet. We do not provide bedding, you may bring bedding or something with “home” smell on it. You may bring 1 toy as long as that toy does not squeak. A word of caution, toys can get misplaced, bedding can get torn up when your dog gets board. It is also possible for the dog next to yours can reach and tear your dogs bedding. Some clients have brought in indestructible beds that get torn up, so don't bring a bed that you are worried about loosing.
WHAT IS YOUR CANCELLATION POLICY?
If your boarding is not during a peak holiday, we appreciate a phone call to cancel. But if your reservation is during peak times, ie: Holidays, Spring Break, Fall Break, we will require a deposit. The deposit is refundable with stipulations. For more information, please discuss this at the time of your reservation.